Refund policy

Please note: We do not accept returns or exchanges on original art, prints, or clothing.

All other items are eligible for in-store exchange or a refund in the form of store credit (minus shipping costs, if applicable) within 30 days of purchase. 

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@coolcatcollective.co. Please note that returns will need to be made at the following address: 2741 E 4th St, Unit C, Long Beach, CA 90814.

For customers who do not live locally and would like to return via mail, you will be responsible for return shipping costs and any additional shipping costs for any exchanges. 

Damages and issues
Please inspect your purchased item(s) and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any order questions at info@coolcatcollective.co.